Booking, Cancellation & Refund Policy
This policy ensures a safe and reliable experience when using our website, mobile applications, or customer service team.
1. Introduction
AraBlue is committed to transparent and secure booking practices. This policy covers bookings made through our official website, mobile applications, customer service team, and authorized offices in Iraq. All bookings are subject to local laws and the policies of our service providers (airlines, hotels, etc.).
2. Booking Channels and Payment Methods
Booking Channels:
- Official website (ara-blue.com)
- Customer service team
- Authorized offices in Iraq
Payment Methods:
- Online payment gateways integrated on our website
- Local e-wallets and electronic payment services within Iraq
- Cash payments or POS terminals at our physical offices
A booking is confirmed only after payment or successful transaction confirmation.
3. Booking Conditions
- Prices are subject to change until final confirmation
- Customers are responsible for providing accurate information (names, passport numbers, travel dates)
- Additional service or transaction fees may apply based on the payment method
4. Cancellation Policy
- Cancellations can be requested within 48 hours of booking if tickets/services are not yet issued or confirmed
- After confirmation (e.g., hotel bookings, visas, packages), cancellations are subject to the policies of the airline, hotel, or service provider
- Administrative or supplier fees may apply even within the permitted timeframe
5. Refund Policy
- Refund requests are processed within 7 to 14 business days from the date of official approval
- Refunds are made using the same payment method as the original transaction
- Bank transfer fees or supplier penalties will be deducted from the refund amount
- Certain discounted or promotional bookings may be non-refundable, which will be clearly stated at the time of booking
6. Booking Modifications
Booking details (dates, passenger names) can be modified based on supplier policies and service availability. Please contact our customer service team for assistance with modifications.
7. Special Cases
- Flight cancellations or destination closures are handled according to the service provider's policies
- Promotional offers and discounted packages are subject to separate terms and conditions
- The company is not liable for delays or cancellations due to force majeure (e.g., weather, government restrictions)
8. Contact & Support
For inquiries, cancellations, or refund requests, please contact us:
9. Governing Law
This policy is governed by the laws of the Republic of Iraq and local travel/tourism regulations. Any legal disputes shall be referred to the competent Iraqi courts.
